The Pawtrol Officer is responsible for delivering an exceptional customer experience from the moment clients walk through our doors. This role focuses heavily on front desk operations, guest check-ins, vaccine verification, lobby cleanliness, and assisting customers with our beer tap system. Candidates must be comfortable working with both pets and people while maintaining a friendly and professional demeanor.

 

Key Responsibilities

Front Desk & Customer Service

• Warmly greet customers and their pups as they arrive

• Check clients in for daycare, boarding, and events

• Assist customers with account setup, questions, scheduling, and service recommendations

• Answer phones, emails, and Paw Partner messages professionally and promptly​

 

Vaccination & Record Verification

• Review vaccination records for accuracy and compliance

• Communicate clearly with customers about missing or expired vaccines

• Update and maintain digital records in Paw Partner

 

Lobby Cleanliness & Organization

• Keep the front desk area tidy, organized, and stocked

• Maintain a clean lobby, including sweeping floors, wiping glass, and removing clutter

• Ensure the entrance area always feels welcoming and represents our brand well

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Taproom & Alcohol Service Responsibilities

• Obtain and maintain a bartender’s license (required for this position)

• Assist customers with our self-pour beer tap system

• Verify all guests purchasing or consuming alcohol are 21+

• Create and activate pour cards for customers wishing to purchase beer. Close out tabs at the end of the night.

• Monitor the tap area to ensure safe, responsible alcohol service

• Provide clear instructions to new users on how the self-pour system works

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Team Support

• Coordinate with daycare and boarding staff during busy check-in/out times

• Help manage the flow of customers and dogs to keep the lobby safe and calm

• Support other team tasks as needed to ensure a smooth daily operation

 

You’re a Good Fit If…

• You love dogs (like… really love dogs)

• You communicate well and have a friendly, upbeat personality

• You’re comfortable balancing multiple tasks at once

• You thrive in a high-energy environment

• You enjoy creating great experiences for customers

 

Schedule

All positions are part time. Weekend availability required. Holiday availability preferred.

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Why Join Fetch?
As a Pawtrol Officer, you’ll play an important role in creating a one-of-a-kind community space for dogs and their people. You’ll gain valuable skills in animal care and customer service, all while spending your days surrounded by dogs.

 

Pay Range: $10-12/hr

Part-time: 16-30 hrs per week. Shifts will include days, evenings and weekends.

The Lead Pawtrol Officer oversees dogs in our recreational play spaces and sets the standard for safety, structure, and cleanliness. With experience in dog daycare or group play environments, this role ensures that dogs are monitored responsibly, play remains healthy, and the space stays clean and inviting.

 

Key Responsibilities

Dog Safety & Supervision

• Maintain constant awareness of dog behavior, body language, and play dynamics

• Prevent unsafe interactions and step in confidently when redirection is needed

• Manage group sizes and temperaments to ensure compatibility

• Follow and uphold all safety protocols and emergency procedures

 

Recreational Area Leadership

• Set the tone for positive, structured, and enriching play

• Guide less experienced staff on handling techniques and safety expectations

• Conduct dog introductions and evaluations

• Monitor the flow of dogs in and out of the rec area

 

Cleanliness & Facility Care

• Keep the play areas clean, sanitized, and odor-free throughout the day

• Maintain tools, toys, and equipment in a safe and hygienic condition

• Ensure proper cleanup of accidents and messes quickly and thoroughly

• Assist with end-of-day cleaning duties to keep the space ready for the next shift

 

Communication & Team Support

• Communicate behavior notes, concerns, and observations to the management team and owners

• Work collaboratively with front desk staff to ensure smooth transitions

• Provide guidance and support to teammates during busy or challenging moments

• Help maintain a calm, positive environment for both dogs and coworkers

 

You’re a Good Fit If…

• You have professional experience in dog daycare or group play environments

• You understand canine body language and behavior

• You stay calm under pressure and can confidently manage multiple dogs at once

• You prioritize safety first and cleanliness second

• You enjoy being active, hands-on, and part of a hard-working team

 

Schedule

All positions are part time. Weekend availability required. Holiday availability preferred.

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Why Join Fetch?
The Lead Pawtrol Officer role is more than a job—it’s a stepping stone into management. You’ll be trusted to guide our team, support daily operations, and help shape the guest experience at Fetch. For the right candidate, this role offers growth into a managerial position.

 

Pay Range: $14-16/hr

Part-time: Approximately 15-30 hrs per week. Shifts will include days, evenings and every other weekend.